Established in 1997, HealthWatch is a provider of health and lifestyle screening programmes in the workplace. They have screened tens of thousands of people in a variety of public and private organisations throughout Ireland.

For years HealthWatch relied on a paper-based system to generate health reports. These reports were laden with complex medical terminology, making them difficult for non-clinical clients to understand.

Clients regularly called seeking clarification with their reports, which created inefficiencies and burdened the operations team. According to Luci from HealthWatch, “If you didn’t come from a clinical background, you would struggle to understand the reports.” As the business grew and the number of health screenings increased, these issues became more pronounced.

The company’s objective was clear: they needed a more efficient, modern solution that would streamline their processes and deliver high-quality health assessments and user-friendly reports. They described their system as “not in keeping with the times and not efficient at all.”

To resolve these challenges, the company decided to implement Full Health Medical, in order to digitise and simplify the health screening process. The key goal was to transition from cumbersome paper-based reports to an intuitive, fully digital system that would be easy for everyone to use.

The Full Health platform offers several advantages. It transforms the health reports into clear, reader-friendly documents using non-medical language. “Clients are very happy with the end report. It explains every measurement and test result in plain terms and provides clear action steps, so we have confidence in what we’re delivering.”

In addition to making reports easier to understand, FH allows HealthWatch to personalise the recommendations for participants. For example, if a participant’s blood pressure was high and they were on medication, the system would flag it and suggest they consult their GP to review their treatment, rather than presenting it as a new finding.

From an operational standpoint, Full Health provides a comprehensive solution that streamlined everything from appointment booking to delivery and report generation. It also facilitated tracking cancellations, no-shows, and final participant numbers for invoicing purposes. Anne noted, “Nothing gets lost or forgotten, even at our busiest times, and there’s a safety aspect because we know everything is being handled."

The implementation of Full Health’s software revolutionised HealthWatch’s service delivery. Clients no longer struggle with confusing medical reports, reducing the need for follow-up clarification. The software also enhances the corporate reporting side, offering a slick, professional presentation of anonymised data. This allows HealthWatch’s corporate clients to track the effectiveness of their wellness programs and plan future health initiatives based on the results.

Moreover, from a commercial perspective, the improved reporting system is a significant selling point for new clients. Full Health’s scalability enabled HealthWatch to handle the increased demand for screenings with ease, making it possible to serve more clients without compromising quality.