Galway Primary Care has been delivering care to the people of Galway since 1983. 
Originally operating as a small, single handed practice, it has developed and expanded into one of the most advanced and dynamic medical practices in Ireland.

Dr. Brian Higgins, a busy GP, was looking for a way to delineate his health assessment offering from standard GP consultations. Although the practice offered men’s and women’s health check-ups, they lacked a certain level of structure, and he wanted to introduce a more professional, tailored experience that would set him apart from other providers.

His goal was to provide a service that patients would find more valuable while maintaining efficiency in his practice. However, managing patients’ health information manually was time-consuming. He wanted a solution that would streamline his process while improving the quality and value of care.

Galway Primary Care adopted Full Health's platform as it enables patients to fill out online health questionnaires in their own time while also receiving comprehensive health reports straight to their phone. This structured approach allows patients to engage with the system before they even step into the consultation room. The colour-coded, easy-to-understand feedback reports provides patients with clear explanations of their health data, making the information more accessible and valuable to them.

The software transformed the way the practice conducted health assessments. It offers a more professional, “bespoke” service, which doctors could present as a higher-end offering compared to standard GP checkups. The product also saves doctors time during consultations by consolidating patient data in a structured, visual format, enabling him to give focused, efficient feedback. The overall experience for both the GP and patients is vastly improved.

Increased Efficiency and Time Savings: The pre-assessment questionnaires and feedback reports streamlined the doctors workflow, giving them more time to focus on in-depth discussions during appointments. It also saved time on explaining results, as patients could read detailed explanations from the comfort of their own home.

Higher Revenue Generation: The structured, bespoke nature of the health assessments allowed the practice to request a higher fee compared to regular GP visits. Patients were willing to pay more for the added value they received through the detailed assessments and personalised reports, which made the consultation feel more thorough and efficient.

Enhanced Patient Engagement and Experience: Patients appreciated the detailed, colour-coded reports that visually presented their health data in an easy-to-understand format. They could sit down, analyse the data, and fully engage in the conversation about their health. This level of interaction was a significant value-add, as it extended beyond the typical “in and out” GP appointment.

Improved Professional Image: By offering a more structured and personalised service, Galway Primary Care was able to differentiate itself from other practices. The platform helped to present the practice as more professional and bespoke, which contributed to its reputation for delivering higher-quality care.

Diversification of Services: The use of the health assessment platform allowed GPs to diversify their offerings, moving beyond standard GP consultations to offering premium executive health screenings. This new service line provided a refreshing change from day-to-day practice, as well as a new revenue stream. As Dr. Higgins described, “a change is as good as a rest.”