Medmark is an occupational health and wellness services provider, specialising in helping businesses and organisations ensure the health, safety, and well-being of their employees. The company offers a range of services tailored to meet regulatory compliance, enhance employee health, and improve workplace productivity.

Prior to using Full Health, Medmark faced significant challenges in streamlining and scaling their health screening and wellness services. Some of their programmes were paper-based, requiring clients to complete four separate forms, which were then manually scanned — a time-consuming and error-prone process. Scheduling was cumbersome, and clients could not book appointments independently.

Medmark also struggled with scalability, conducting only 1,000 health screenings annually, and lacked the infrastructure to support new services like Display Screen Equipment (DSE) assessments, which are a regulatory requirement. Employers increasingly sought seamless, year-on-year health data comparisons and additional services, but Medmark's manual processes and limited digital capabilities made meeting these demands difficult.

Additionally, Medmark needed to diversify their offerings to stay competitive in the market and meet the growing demand for surveillance and executive medical services, all while adhering to regulatory compliance.

Medmark partnered with Full Health to address these challenges and started with the basics — an online flu vaccination module. This eliminated paper forms and allowed clients to book appointments and complete questionnaires online. This streamlined scheduling, improved data accuracy, and made the process far more efficient.

The partnership also enabled Medmark to scale its health screening operations rapidly. The Full Health platform allowed Medmark to handle significantly more screenings with intuitive, easy-to-digest reports for clients. These bespoke reports featured a flag system, making medical results accessible to everyone, and were highly valued by both clients and employers.

DSE and surveillance programmes were seamlessly integrated into the platform, allowing questionnaires to be completed online before appointments. Employers received detailed reports, improving compliance and client satisfaction. Full Health also supported executive medicals by creating bespoke inputs and offering intuitive reporting systems for high-cost medical services.

Additional features, like online payment processing through Stripe, enhanced convenience for Medmark and their clients while improving financial transparency. Full Health provided responsive support throughout the partnership to ensure smooth implementation and ongoing optimisation.

The transformation brought by Full Health had a profound impact on Medmark’s operations and growth. Medmark has experienced significant growth since partnering with Full Health. Online questionnaires saved approximately 15 minutes per appointment, allowing Medmark to accommodate more clients per day.

The introduction of DSE and surveillance programmes enabled Medmark to enter new markets and meet regulatory requirements. These new offerings, combined with the ability to provide year-on-year health data comparisons, significantly improved client retention. Employers praised the platform’s reporting capabilities, calling the data "invaluable" for tracking employee health and driving wellness initiatives, such as blood pressure clinics and menopause talks.

Full Health also improved inventory management for Medmark's flu vaccinations by enabling them to track stock usage, preventing overspending and undersupply.